FAQ

1. What is Chandigarh First?

Chandigarh First is an online marketplace connecting buyers with products from micro, small, and medium businesses, including initiatives like TAP and We The People. We aim to provide a platform for small businesses, budding artists, and creative entrepreneurs to reach a wider audience.

2. What kind of products are available on Chandigarh First?
You’ll find a diverse range of products sourced from verified micro and small businesses, artisans, and independent creators. Our catalogue will continue to grow as we welcome more vendors and initiatives in the future.

3. Is Chandigarh First responsible for product quality or delivery?
We act as a facilitator between buyers and sellers. While we ensure that all vendors meet our quality standards, the product descriptions, pricing, and delivery are managed directly by the sellers.

Ordering and Payments

4. How do I place an order?
Simply browse through our marketplace, add your chosen products to the cart, and proceed to checkout.

5. What payment methods do you accept?
All payments are processed securely through ASPL’s Razorpay account. We accept credit cards, debit cards, UPI, and other popular payment methods.

6. Is my payment information safe?
Yes, your payment information is processed securely through third-party payment gateways. Chandigarh First does not store any payment details.

7. Can I modify or cancel my order after placing it?
Once an order is confirmed, modifications or cancellations are not guaranteed. Please contact us immediately at connect@chandigarhfirst.org with your order details.

Shipping and Delivery

8. How long does delivery take?
Our estimated delivery time is 14-20 days from order confirmation. However, delays may occur due to unforeseen circumstances such as courier disruptions or remote delivery locations.

9. How can I track my order?
Once your order is shipped, you’ll receive an email with tracking details.

10. Do you offer international shipping?
Currently, we are focusing on domestic deliveries within India.

Returns and Refunds

11. Do you offer refunds?
No, all sales are final. We do not offer refunds.

12. What if I receive a damaged or defective product?
If your product is damaged or defective, please email us at connect@chandigarhfirst.org within 7 days of receiving your order. Include photos and order details for quicker resolution.

13. Will I get a replacement for a damaged product?
After assessing the issue, we will either replace the item or offer store credit.

Privacy and Security

14. Is my personal information secure with Chandigarh First?
Yes, we value your privacy and take data protection seriously. Your personal information is used only for order processing, updates, and improving your experience.

15. Do you share customer data with third parties?
No, we do not share your personal data with third parties, except for essential services like payment processing and shipping.

Account and Access

16. Do I need an account to shop on Chandigarh First?
No, but having an account allows you to track orders, save your address, and enjoy a smoother shopping experience.

17. What happens if I violate the terms of service?
Chandigarh First reserves the right to suspend or terminate accounts if any user activity violates our Terms and Conditions.

Policies and Updates

18. Can these terms and policies change?
Yes, we reserve the right to update our Terms and Conditions, Privacy Policy, and Return Policy at any time. Changes will be posted on our website, and continued use of the site indicates acceptance of the updated terms.